Shipping & Return Policy

SHIPPING & DELIVERY POLICY

Last updated July 21, 2024

This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms: https://www.emeraldwake.com/terms-of-use.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Free Shipping

We offer free Standard; UPS, FedEx shipping on Orders over $99 for all lower 48 United States.

Expedited Shipping Fees

We also offer expedited shipping. If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.emeraldwake.com/return-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by

• Email: info@emeraldewake.com

Online contact form: https://www.emeraldwake.com/contact-us

RETURN POLICY

Last updated July 21, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@emeraldwake.com to obtain a

Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Emerald Wake

Attn: Returns

RMA#

13123 East Emerald Coast Pkwy

Suite B 250

Inlet Beach, FL 32461

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed

EXCEPTIONS

The following items cannot be returned:

• eFoils

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• A 10% restocking fee will be charged for all returns.
• ALL RETURNED ITEMS MUST BE UNUSED AND IN NEW CONDITION WITH ORIGINAL PACKAGING. Products and merchandise must be in store-bought condition in order to be returned or exchanged. Our merchandise has been inspected before shipping, and our packages are carefully checked before leaving our warehouse. Emerald Wake must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.
• RETURN DETAILS Once we receive the return we will credit your account. Please allow 7-10 days for a credit to post to your account. Refunds on returned items will be issued in the same payment form and same account as tendered at the time of purchase. In the case that the return of an item results in an order total dropping below a promotional discount threshold, we will reduce the refund amount by the amount of the original discount. We will refuse items returned in unsalable condition, and we WILL NOT pay to ship it back to you. All returns are subject to a 10% restocking fee unless the item is deemed defective, damaged, or received in error. Shipping and handling fees are nonrefundable.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@emeraldwake.com