WARRANTY POLICY

Last updated: January 2026

This Warranty Policy explains how warranties apply to products sold by Emerald Wake LLC (“Emerald Wake,” “we,” “us,” or “our”).

Please review this policy carefully before making a purchase.

Manufacturer Warranties

Most products sold by Emerald Wake are covered by a manufacturer’s warranty, where applicable.

• Manufacturer warranties are provided solely by the manufacturer, not by Emerald Wake.
• Warranty coverage, duration, and terms vary by product and manufacturer.
• Emerald Wake does not extend, modify, or replace any manufacturer warranty.

Customers are responsible for reviewing the applicable manufacturer warranty documentation included with the product or provided by the manufacturer.

Emerald Wake’s Role

Emerald Wake does not provide a separate or additional warranty beyond what is offered by the manufacturer.

As a courtesy, Emerald Wake may:

• Assist customers with identifying applicable warranty coverage
• Help facilitate communication with the manufacturer
• Provide guidance on submitting a warranty claim

Final warranty determinations, approvals, repairs, or replacements are made by the manufacturer, not Emerald Wake.

What Is Not Covered

Unless expressly stated by the manufacturer, warranties typically do not cover:

• Normal wear and tear
• Cosmetic damage
• Damage caused by misuse, abuse, negligence, or improper installation
• Damage resulting from modifications or unauthorized repairs
• Environmental damage (including water intrusion beyond intended use)
• Consumable items
• Batteries or battery performance degradation over time

Warranty coverage may be voided if manufacturer guidelines, maintenance requirements, or safety instructions are not followed.

Used, Demo, or Clearance Products

Products sold as used, demo, refurbished, or clearance may carry limited or no warranty.

Any applicable warranty coverage for such items will be disclosed at the time of sale.

How to Initiate a Warranty Claim

To initiate a warranty-related inquiry, please contact Emerald Wake using the contact information provided on our website and include:

• Order number or proof of purchase
• Product serial number (if applicable)
• Description of the issue
• Photos or videos if requested

Emerald Wake may direct you to work directly with the manufacturer or assist in coordinating next steps.

Relationship to Other Policies

This Warranty Policy is separate from, and does not override, our:

• Returns & Refunds Policy
• Satisfaction Guarantee
• Shipping & Delivery Policy
• Payment Policy
• Terms of Use

Warranty claims do not automatically qualify a product for return, refund, or exchange unless expressly approved in accordance with our Returns & Refunds Policy.

Limitation of Liability

To the fullest extent permitted by law, Emerald Wake shall not be liable for any damages arising from or related to manufacturer warranty decisions, including delays, denials, or determinations made by the manufacturer.

Contact

If you have questions regarding warranty coverage or the warranty process, please contact us using the contact information provided on our website.

Emerald Wake LLC
169 Griffin Blvd, Unit 108
Panama City Beach, FL 32413
United States